Sometimes, improving the quality of medical care means deploying the right people – and, in this demanding field, patient care has a lot to do with human resources.

Infor is helping companies maximize their efficiency in managing the “people end” of health care with a new set of tools called Infor CloudSuite HCM Analytics. (The HCM stands for Human Capital Management.) Infor calls this software “a new health care analytics solution designed to optimize workforce and operational effectiveness.”

“Infor CloudSuite HCM Analytics brings together -- and makes sense of -- data pertaining to people, the work they do and the performance results of that work, then display the results of business outcomes as a result of people performance,” Amy Ihlen, Infor's senior director of product management, told HR Daily Wire on Feb. 19. “Our analytics solutions help users get a personalized view of the information/data so they can diagnose what’s relevant to them and make key business decisions.”

Ihlen explained aspects of how quality medical care relates to hiring and talent recruitment.

“Every program in HR must address the following issues: how businesses lead, how they manage, how they develop, and how they inspire people,” Ilhen said. “Without a strong engagement and a positive, meaningful work environment, people will disengage and look elsewhere for work.”

Talent is important in the health care industry: just think of the difference between a phlebotomist who can handle pediatric blood draws like a pro and a less-seasoned nurse who may struggle to poke patients day in and day out.

Ihlen explained that with Infor’s tools, including unique scoring data sets and other evaluating resources, companies can better see how they are able to recruit and retain talented people.

“Most HR leaders want to close skill gaps and plan for future roles by incorporating scientific performance data,” Ihlen said. "They want to align roles based on objective, key cognitive, cultural preferences and innate performance drivers coupled with skills/qualifications to create development plans."

Some pending projects also have a lot of potential for the world of HR. One of the most exciting ones is Infor Coleman, an artificial intelligence project that will help make items like work schedules easier to discuss verbally with a “conversational UX” that will take digital interaction to the next level. Of course, pending plans can change, but the word on Coleman shows that Infor has a hand in the emerging game of creating these sorts of cutting-edge “smart bots.”

All of the above will change the ways that health care companies and others address HR tasks. Tomorrow’s HR world will be enhanced by all sorts of new technologies that are now just whispers in the wind. But some of them are becoming more real as a vanguard of scientists and engineers use what we know about artificial intelligence.