New York-based Verint Systems has been recognized by two key industry publications and an awards program for its Customer Engagement portfolio.

Verint was honored by CUSTOMERMagazine, KMWorld and the Golden Bridge Awards. The awards highlighted the company’s commitment to helping enable organizations in customer engagement and helping to simplify, empower and deliver decisions with real-time shared intelligence.  

Verint Employee Engagement was named the 2017 CUSTOMER Contact Center Technology Award winner by CUSTOMERMagazine for its innovative and unique features that have led to positive customer experience.

Verint Social Engagement, a solution which helps organizations understand their customers through colleting, analyzing and reporting data from social media sites, received the Golden Bridge Awards Innovations In Technology Award.

KMWWorld also recognized Verint by its Verint Workforce Optimization (WFO) on the magazine’s 2017 list of trend-setting technologies which have “captured our attention because of their ability to meet business needs by transforming information into insight.” 

Verint WFO is a software and services suite which provides voice and screen recording, quality management, coaching and learning, workforce and performance management, desktop and process analytics and robotic process automation for call centers to manage their customer interactions. Its solutions are used by over 10,000 organizations in more than 180 countries which includes over 80 percent of the Fortune 100 companies.