Insurance companies still want hard copy forms from employers and individuals, even as technology is moving on at a fast pace, according to the chief of operations at one cutting-edge benefits administration company.
The Louisiana-headquartered Benefit Administration Group prides itself at being ahead of the game when it comes to technology.
But, Justin Burgess told HR Daily Wire, it can be frustrating working with some insurance companies that are not embracing the electronic age.
They want those signatures in long hand, and forms in duplicate, Burgess said. And it is not as if going through that process is any more secure, but it is certainly is time-consuming, he said.
A paper form might be thrown into a cabinet drawer and then be difficult to find when needed, he said. With an electronic footprint, the process of tracking applications is much easier.
The company offers self-service electronic options. And Burgess did acknowledge brokers are starting to figure out technology can help navigate the often highly complicated process of managing benefits in the electronic age. But still customers need to physically got out and sign on a dotted line to accept the terms in any agreement.
"Customers want not to do so because they do not have the time," Burgess said.
The company offers self-service options for its clients to help them manage at least part of the process.
Burgess, who joined Benefit Administration Group in 2014, is engaged in representing management and employers in employee benefits communication, according to the company's website. He also provides consultation to employers regarding best practices in the workplace, policy and procedure implementation, and management training and education.
The company says it works closely with individual and employer clients to manage the "crazy world of insurance." In a blog post, Burgess credited managing partner Tom Daly with masterminding the transformation of Benefit Administration Group as a company. He is taking the insurance industry by storm, Burgess said, passing on a favorite quote: “I’m making insurance industry sexy again.”
On its website, the company promises to offer solutions in a "dynamic and disruptive marketplace."
"We often see HR departments struggling to stay current with emerging technologies and industry trends. Always on the hunt for better data. Forever hoping that the next bright new shiny something will be the solution," the website states.
Benefit Administration Group leverages two decades of experience for clients who need access to leading-edge market expertise and technology solutions.
Benefit Administration Group works with clients "to identify the underlying issues at the heart of the problem." It offers strategic situation analysis, technological capabilities assessment, goals and requirements, strategic partner identification, RFP development, strategic partner selection and system implementation.
The company also promises ongoing support.