Sidestepping administrative gridlock with one centralized platform, cloud systems innovator ServiceNow of Santa Clara, California recently introduced its Enterprise Onboarding and Transitions for the Human Resources sector, implementing advanced automation for standard employee-related duties.
Company representatives touted the platform’s ability to offer “a consumer-like service experience to employees.”
“HR departments want to provide great service, but are too often bogged down with repetitive, transactional tasks,” ServiceNow said in a press release. “Now, the efficiency of onboarding and lifecycle processes is drastically improved, and fast, consumer-like service makes it easy for employees to be employees.”
Previously, internal HR operational structure required as many as five to 10 separate departments to participate and/or coordinate everyday procedures, with traditional onboarding programs neglecting to incorporate information needed from other internal departments.
ServiceNow’s new system, expected to be available in the third quarter of 2017, assigns specific processes — such as allocating a new employee a credit card or phone number, granting security access or locating physical office space — to respective responsible divisions while centrally tracking overall operation, alerting users to delays or other issues.
“The new hire onboarding experience is a critical first impression for incoming employees,” Deepak Bharadwaj, general manager for ServiceNow’s HR business unit, said. “ServiceNow provides a system of action for organizations to streamline and automate the complex services needed from multiple departments beyond just HR to give employees the onboarding experience they deserve.”
