Paycom Software Inc., a cloud-based human capital management software, recently released findings from a study on HR self-service technology and the effects that it has on employee satisfaction.
The survey was completed with HR.com with 705 HR individuals in a number of companies, from small 50-employee companies to ones with more than 20,000.
“Giving employees access to good, easy-to-use HR technology improves employee engagement and provides employers with more accurate data,” Paycom founder and CEO Chad Richison said.
The findings were as follows:
1. Self-service increases efficiency, as 87 percent of participants believe self-service technology is the most efficient model.
2. There is a great amount of room for growth, as 43 percent of organizations are still using paper and email for form completion associated with onboarding.
3. Usability and single login are highly desirable for self-service technologies and increase positive opinions of such systems.
4. Self-service tech is thought to improve employee engagement, according to 81 percent of HR professionals.
5. Self-service tech naturally reduces the reliance on paper and email communication.
6. There is still room for improvement in the area of data entry as half of the organizations with self-service tech enter 50 percent of employee data into the system manually.
7. A concern among 41 percent of participants is that self-service tech may negatively affect accuracy of information.
8. However, 50 percent of participants stated that self-service tech is a great way to keep employees accountable and reduce compliance risk.
